Policies & FAQs – Store

No refunds on lessons, books, special orders or repairs, store credit only on all other product sales within 7 days.

Policies & FAQs – School

– Private lessons and rates are determined based on weekly lessons under our convenient automatic payment plan.

– Payments made “in-person”, by Interac, credit card, or cash, must be settled PRIOR to the beginning of each new month.

– A $20 Non-Sufficient Funds (NSF) fee will be charged for bounced cheques or declined cards.

– Any changes to lesson schedules must be arranged through our reception, and not directly with the instructor.

Student Absences:

        • No credits or refunds will be issued for missed lessons.
        • Make-up lessons can be scheduled with a minimum of 3 hours’ notice before the originally scheduled lesson time.
        • Make-up lessons remain valid for up to 1 fiscal year from the enrollment date. Please note that any termination of lessons will result in the forfeiture of any remaining make-up lessons. Additionally, make-up lesson credits are reset annually from the enrollment date.
        • To avoid being billed or scheduled for a make-up lesson, kindly provide a minimum of 3 weeks’ notice if you plan on being away

Students must maintain active enrollment status to participate in recitals or other events.- If you arrive late, your lesson will be shortened accordingly. If you are more than 15 minutes late, the lesson will be forfeited.

– No refunds will be issued for discontinued participation in special programs (such as KinderNotes or Band Program)