Policies & FAQs – Store

No refunds on lessons, books, special orders or repairs, store credit only on all other product sales within 7 days.

Policies & FAQs – School

• Private lessons and rates are determined based on weekly lessons under our convenient automatic payment plan.

• NEW FOR 2024: ALL STUDENTS must be on direct billing OR have a credit card saved on their file. NO EXCEPTIONS. Payments can be made in-person no later than the 27th of the previous month.

• Any changes to lesson schedules must be arranged through our reception, and not directly with the instructor, or it will not be made up.

o Student Absences:
■ No credits or refunds will be issued for missed lessons.
■ Make-up lessons can be scheduled with a minimum of 3 hours’ notice before the scheduled lesson time.
■ Make-up lessons remain valid for up to 1 fiscal year from your enrollment date. *Please note that the termination of regular lessons will result in the forfeiture of any remaining make-up lessons.* Additionally, make-up lesson credits are reset annually from the enrollment date.
■ To avoid being billed or scheduled for a make-up lesson, kindly provide a minimum of 3 weeks’ notice if you plan on being away

• Students must maintain active enrollment status to participate in recitals or other events.

• If you arrive late, your lesson will be shortened accordingly. If you are more than 15 minutes late, the lesson will be forfeited unless notice is given.

• No refunds will be issued for discontinued participation in special programs such as KinderNotes or Band Program