Policies & FAQs – Store
No refunds on lessons, books, special orders or repairs, store credit only on all other product sales within 7 days.
Policies & FAQs – School
– Private lessons and rates are determined based on weekly lessons under our convenient automatic payment plan.
– Payments made “in-person”, by Interac, credit card, or cash, must be settled PRIOR to the beginning of each new month.
– A $20 Non-Sufficient Funds (NSF) fee will be charged for bounced cheques or declined cards.
– Any changes to lesson schedules must be arranged through our reception, and not directly with the instructor.
Student Absences:
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- No credits or refunds will be issued for missed lessons.
- Make-up lessons can be scheduled with a minimum of 3 hours’ notice before the originally scheduled lesson time.
- Make-up lessons remain valid for up to 1 fiscal year from the enrollment date. Please note that any termination of lessons will result in the forfeiture of any remaining make-up lessons. Additionally, make-up lesson credits are reset annually from the enrollment date.
- To avoid being billed or scheduled for a make-up lesson, kindly provide a minimum of 3 weeks’ notice if you plan on being away
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– Students must maintain active enrollment status to participate in recitals or other events.- If you arrive late, your lesson will be shortened accordingly. If you are more than 15 minutes late, the lesson will be forfeited.
– No refunds will be issued for discontinued participation in special programs (such as KinderNotes or Band Program)